TEXT Messages Vs. Phone Calls
70% of your customers would rather receive a TEXT message update on the status of their repair rather than a phone call. How are you communicating with your customers?
TEXTING - The Fastest Form of Communication
90% of TEXT Messages are read within the first 3 Minutes of receiving them. How long do you wait on customers to call you back for approvals?
Communication Affects Customer Retention
Between 2015-2016 the largest Customer Complaint regarding their service experience was:
Lack of Communication - 45%
Customer Communication with 2-way Text Messaging
70% of your customers prefer TEXT Message updates vs. phone calls
**No App to download. MDS only uses the TEXT app and web browser of any smartphone.
Photos & Video
Engage Your Customers with Text Messages
A Text Messaging Platform for Automotive & Heavy Equipment Dealerships
Increase retention with real-time customer satisfaction metrics
Communication2-Way TEXT messaging... Engage your customers
Photos & VideosSend photos & videos of needed repairs to your customers
Multi-Point InspectionsCreate & send digital MPIs to your customer's smartphone
EstimatesCustomers can sign / approve on their smartphone
Mobile PaymentsCustomers can pay for services on their smartphone
*MDS is completely web-based and works on any device, so there is NO app to download for the service department or the customer!