Alban CAT
Baltimore, MD

Wheeler uses MDS for:
– Shop Service
– Field Service
– Truck Shop

“We were looking for a proactive way to update our customers on the status of our service efforts. MDS has allowed us to provide these notifications with a personal and professional touch. We now are able to give estimates, share pictures, receive signed approvals, and more without making a single phone call. My Dealer Service has provided us with the solution we were looking for.”

Brent Poulton
Vice President, Product Support

“I just wanted to shoot you some feedback. My customers and I all love this program. MDS has made my job so much easier, I finally have somewhere to enter notes, and my customers love it because I don’t forget to call them, I just shoot them a text. I can’t say enough how much I love this program. If you recall I was one of the naysayers in the training, not anymore.”

Jeffery W Hilliard II
Supervisor, Dulles Truck Shop

Wheeler Machinery Co.
Salt Lake City, Utah

Wheeler uses MDS for:
– Shop Service
– Field Service
– Power Systems
– Rental

“MDS has given us one tool to organize, prioritize and document our service repairs and easily carry that information straight to our customers.”

Craig Banyard
PSSR Manager

“MDS has given us a better way to manage our maintenance and service repair process by giving us better visibility to repair status, inspections & estimate approvals. This increases our ability to turn our rental machines around faster and get them back to work.”

Cody Rhoades
Rental Operations Manager

Hawthorne CAT
San Diego, CA

Hawthorne uses MDS for:
– Shop Service
– Field Service
– Engine Service

“Rolling out a new program to any department can be a daunting process. The benefits of MDS sells itself. One platform to communicate internally between departments and externally with our customers. Documentation from start to finish including, quotes, inspections, pictures, any supporting documents, and invoices. All of this happening in real time.

Our team attended the on-site training. Within 48 hours we had multiple customers loaded into MDS and were receiving our first signed quotes and other customer communications through MDS. The ease of use enabled our team to learn and implement the MDS program with little or no complications. The MDS support team values our input and applies our needs for continuous improvement and tailors to the dealership needs.

Immediately we saw communication between our departments improve. Our Main shop was communicating components being sent to the CRC Shop. Our PSSR’s were communicating incoming machines and customer expectations. Instead of our Lead Technicians having to make multiple phone calls to find out the status, all they have to do is review the internal notes for a work order and find the information they were looking for.

Driving Metrics improvement through the use of MDS has resulted in increased customer satisfaction, decrease in WIP days, and decrease in LDL.”

Melissa Tresser
Service Operations Manager

Sitech Rocky Mountain
Aurora, Colorado

Sitech Rocky Mountain uses MDS for:
– Shop Service

“Since using MDS we have noted significant improvement in our NPS scores, a Daniels Group metric to measure customer satisfaction. The ease of reaching out to customers using text messages has alleviated a bottleneck we experienced with our service Admin staff – no more messages being lost in voicemails.”

Farshad Behbahani
Repair Center Manager

Torgerson’s
Great Falls, Montana

Torgerson’s uses MDS for:
– Shop Service
– Field Service

“A product is only as good as the implementation. MDS is easy-to-use and the benefits are easily identifiable making it a win-win.”

Wayne Fischer
VP of Operations