Privacy Policy

Introduction

We know that your privacy is important to you. At My Dealer Service, Inc. (“My Dealer Service”, “Company”, “We”, “Us” or “Our”), we’re committed to helping you understand how we manage and protect it. We take privacy seriously, and have taken many steps to help safeguard the information we collect and manage for you.

This privacy policy (“Privacy Policy”) is provided to inform you of our policies and practices and of the choices you can make about the way your information is collected and how that information is used.

If you have questions or concerns regarding this policy, you may contact the My Dealer Service emailing us at privacy@mydealerservice.com

Our privacy policy will tell you about:

  • The Organization Collecting Information at This Website
  • The Information We Collect and Use
  • Retention of Personal Information
  • Information Sharing and Disclosure
  • Communications from the Site
  • Security and Information Protection
  • Privacy Policy for Children
  • Changes to This Policy

Thank you for visiting our websites and using our products and services.

Sincerely,
The My Dealer Service Team

The Organization Collecting Information at This Website
My Dealer Service (collectively, the “Service”) which is a web-based software application connecting automotive service departments to their customers via TEXT or EMAIL with real-time updates on the vehicle status throughout the repair process. The MDS Notify platform also handles every aspect of repair order management in an automotive service department and can be integrated with any other automotive repair management system.

Our products and services include My Dealer Service. We operate and own the websites (the “Sites”) located at:

https://mydealerservice.com
https://mdsnotify.com
https://mds.im

Service Usage Information
My Dealer Service will not access or collect any Personal Information except as strictly necessary to perform its obligations under this Agreement or to fulfill any legal requirements. “Personal Information” means information provided by Client or collected by My Dealer Service under this Agreement, which information identifies or can be used to identify, contact, or locate the person or device to whom that information pertains. Personal Information includes name, address, phone number, email address, or other government issued identifier, and credit-card information. Additionally, to the extent other information (including a personal profile, unique identifier, and/or biometric information is associated or combined with Personal Information), then that information is also Personal Information.

Registration Information
Registration for the Service may not required to simply view a Site. If you elect to register for a Service, My Dealer Service asks you for information that enables us to provide the Service. You will be registering with My Dealer Service on the form provided and such registration may require you to provide contact information such as your name, username, password, phone number and email address.

The Information We Collect and Use
We refer to the above products and services, as well as any of our other current or future products and services, collectively as the “Service.” Any information provided to us through the Service will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a Site or Service feature, performing and carrying out the Terms of the Service, performing or improving our Service, developing a new Service or communicating with you as a user of My Dealer Service’s services. My Dealer Service will not use Personal Information accessed or collected while performing under this Agreement for any purpose other than those expressly permitted by this Agreement.

Aggregate Information
From time to time, we may collect general, non-identifiable personal, statistical information about the use of the Sites and the Service, such as how many visitors visit a specific page on the Sites, how long they stay on that page, and which hyperlinks, if any, they “click” on. We collect this information through the use of technologies such as “cookies” and “IP addresses”, which are discussed in greater detail below. We may also group this information into aggregate visitor data in order to describe the use of the Sites and Service to our existing or potential business partners or other third parties (such as Google Analytics, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the Sites.

We may store your personal information along with your files and data on a third party server such as Amazon Web Services; or we may use a third party analytics tool to learn how you are using our Sites.

In cases where you use a mobile device to access our Sites, we will receive information about the location of your device. In some cases, even if you are not using a mobile device, information about your general location may be discernible from your device’s IP address or the URLs we receive.

Cookies and Other Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by My Dealer Service and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference), tracking for marketing purposes, and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Mobile Analytics
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link this information we store within the analytics software to any personal information you submit within the mobile application.

Profile
We do not share your personal identifiable profile with unapproved third parties. We undertake to ensure that your personal information is kept strictly confidential and is not disclosed to third parties without your permission. Details will be used only by our staff and/or approved agents to support the necessary terms and conditions for use of service such as service providers under contract who help with our business operations and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

Retention of Personal Information
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period applicable by law. We will make good faith efforts to delete the data if you contact us by following the instructions at the beginning and at the end of this Privacy Policy, provided My Dealer Service is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us by emailing us at privacy@mydealerservice.com

Information Sharing and Disclosure
Except for the limited situations listed here in this Privacy Policy, we will not share your personal information with third parties. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. My Dealer Service discloses information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on My Dealer Service’s behalf or to provide services available at My Dealer Service’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using My Dealer Service’s app, you consent to the transfer of such information to them.

Agents and Third Party Service Providers
To provide the Service to you, we may sometimes use other approved third party businesses or affiliates to perform certain specialized services such as data processing or other technology services. We may receive information about you from other sources like telephone or fax, from friends who refer you to us, or otherwise. We may add this information to the information we have already collected from you via our app in order to improve the services we provide. Your information collected through the My Dealer Service Service may be stored and processed in the United States or any other country in which My Dealer Service, approved third party businesses, its affiliates or service providers maintain facilities. My Dealer Service may transfer information that we collect about you, including Personal Data, to affiliated entities, to a mapping service provider to provide a map of your location,or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. They are not permitted to retain or use your information for any other purposes other than what is defined as the service in our Terms of Use and this privacy policy. If you are located in the European Union, Switzerland or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including Personal Data, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which My Dealer Service or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Change of Control / Asset Transfer
As the Company develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the Site or the Service, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified in accordance with the “Changes to this Policy” section of the policy if their personal information is provided to the new corporate entity or asset purchaser.

Legal Compliance
As we stated, My Dealer Service values our relationships with our Users and are committed to respecting and protecting your Usage Information. My Dealer Service can however disclose Users’ Usage Information for legal or regulatory reasons, including in response to subpoenas and court orders. My Dealer Service can also use Usage Information to investigate fraud and to prevent violation of our Terms of Service and unlawful use of our network, services and other Users.

My Dealer Service also reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) My Dealer Service’s rights or property, other visitors, list members, or anyone else that could be harmed by such activities. My Dealer Service also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it.

Communications from the Site

Service Email
We will send you service-related announcements, which are not promotional in nature, on occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we may send you email notification. You do not have an option to opt out of these emails.

Customer Service
Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone.

Newsletters and Promotions
We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe by following the instructions included in each communication.

Push Notifications
We may occasionally send you push notifications through our consumer applications to send you application updates and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off in the device settings.

Security and Information Protection
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our payment forms or login credentials on our login form, we encrypt that information using Secure Socket Layer (SSL) technology. We may require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people.

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us by emailing us at privacy@mydealerservice.com

Firewalls
Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for the Service, that information is protected by security measures that include “firewalls” (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), “intrusion detection systems” (a combination of computer hardware and software that helps detect any unauthorized visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while Company strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Correcting, Updating or Removing Your Personal Information
My Dealer Service will make commercially reasonable efforts to provide you reasonable access to any of your personal information we maintain within 30 days of your access request. We provide this access so you can review it, make corrections or request deletion of your data. If we cannot honor your request within the 30-day period, we will tell you when we will provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so. To review and update your personal information to ensure it is accurate, contact us emailing us at privacy@mydealerservice.com and making the change on our member information page.

Links to Other Sites
Please be aware that when you are on the Site, or when you receive an email message from us through the Service, you could be directed to other sites that are beyond our control. There may be links to other sites from the Site’s pages or from the email message we send to you that take you outside our Site. These other sites may send their own cookies to visitors, collect data, or solicit personal information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there. Note that when you link to a third party site from the Site, you may see pre- populated data fields with your personal information; however, that information is not available to the third party unless you take certain actions on the third party’s site, such as submitting a form.

Testimonials
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us by emailing us at privacy@mydealerservice.com

Information Related to Data Collected through the My Dealer Service Service

Information Related to Data Collected for our Clients

My Dealer Service, Inc. collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access and Retention of Data Controlled by our Clients

My Dealer Service, Inc. has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the My Dealer Service, Inc.’s Client (the data controller). If requested to remove data we will respond within 30 days.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. My Dealer Service, Inc. will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Privacy Policy for Children
We do not knowingly collect information from children under the age of 13 on the Site or through the Service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

Changes to This Policy
The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the Site for a reasonable period of time prior to the change becoming effective. We encourage you to check this page periodically for any changes. Your continued use of the Site and participation in following the posting of changes to these terms will mean you accept those changes.

Contacting Us
We value your opinions. If you have comments or questions about our privacy policy, you may contact the My Dealer Service Privacy Office by emailing us at privacy@mydealerservice.com, or contact:

My Dealer Service, Inc.
1156 Willow Street
Denver, CO 80220

Attn: Chief Privacy Officer
Phone: (800) 645-1873