Text Message Customer Communication
& Service Workflow for
Equipment - Service, Rental, & Field Service

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Engage Your Customers with Text Messages

The most advanced customer Text Messaging Platform available for Equipment Service, Equipment Rental, & Field Service.

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Estimates

Customers can sign / approve on their smartphone

Photos & Videos

Send photos & videos of needed repairs to your customers
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Communication

2-Way TEXT messaging... Engage your customers
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Multi-Point Inspections

Create & send digital MPIs to your customer's smartphone

Trucking Maps

Interactive route maps for service pickup and drop-off

Real-time Satisfaction

Predict CSI with real-time customer satisfaction metrics

Mobile Payments

Customers can pay for services on their smartphone
My Dealer Service Customer Engagment Platform
*MDS is completely web-based and works on any device, so there is NO app to download for the service department or the customer!

Give your Heavy Equipment customers what they want.

TEXT Message Updates / Digital Estimates / Photos & Videos of Repairs

Caterpillar Equipment Service
Komatsu Equipment Service
John Deere Equipment Service
Case Equipment Service
Volvo Equipment Service
Bobcat Equipment Service
DitchWitch Equipment Service

The MDS Customer Engagement Platform is used in the following industries to create
the most Advance Customer Experience available on the market

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Construction

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Mining

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Utility

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Field Service

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Material Handling

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Agriculture

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Aggregate

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Equipment Rental

Experience My Dealer Service Customer Text Messaging
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