Customer Communication with 2-way Text Messaging
70% of your customers prefer TEXT Message updates vs. phone calls
Customer View 2-Way texting with web link to website
Sample customer screens viewed on smartphone
**No App to download. MDS only uses the TEXT app and web browser of any smartphone.
Photos & Video
Your customers want Better Communication during the repair process
My Dealer Service is a simple, software solution providing automated customer communication with 2-Way Texting... We Create satisfied and retained customers.
INCREASED, Measurable, Real-time - Customer Satisfaction (CSI)
Our customers see an INCREASE in satisfaction within the 1st month
Reduce calls to your service department
Within the 1st month our customers see a significant reduction in calls
Faster Repair Approvals - TEXT Messaging
90% of TEXT messages are read within the first 3 minutes of receipt
Customers prefer TEXT messages
70% of YOUR customers prefer TEXT message updates VS phone calls
"Some days we wonder what we did before using the MDS (My Dealer Service) Platform. Even if a customer doesn't wish to receive TEXT message updates MDS is a fantastic tool for internal communication and organization..."
Chad A. - Service Manager
Engage Your Customers with Text Messages
My Dealer Service - A Text Messaging Platform for Automotive Dealerships
Increase retention with real-time customer satisfaction metrics
2-Way TEXT messaging... Engage your customers
Photos & Videos
Send photos & videos of needed repairs to your customers
Create & send digital MPIs to your customer's smartphone
Customers can sign / approve on their smartphone
Customers can pay for services on their smartphone
**No software or App to download. MDS is completely web-based.